Interruptions during surgery are upsetting for both doctor and patient. For this reason, staff have been asked not to disturb consultations with non-urgent telephone calls. If you wish to speak to the doctor or nurse, the receptionist will take your telephone number and a brief summary of the situation. The doctor will then phone you back at their earliest convenience. GP telephone requests can now only be made between 8.30am and 10.30am in the morning. Phone calls ater 10.30am are reserved for medical emergencies.
It is not usually necessary to speak to the doctor to obtain test results; these can be obtained from the receptionist after 2.00pm and the doctor will leave instructions for the receptionist if appropriate.