We endeavour to give you the best service possible at all times; however, we recognise that there may be occasions when you wish to express dissatisfaction. We operate an informal, in-house complaints procedure to deal with your complaints about the service you have received from the doctors or staff working in this practice. This procedure does not deal with matters of legal liability or compensation but we hope you will use it to give us the opportunity to investigate and, if necessary, correct any problems that may have arisen or mistakes that may have been made. In some cases the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority. This procedure does not affect your right to make a formal complaint to the Health and Social Care Board, if you wish, nor does it affect your right to seek compensation in law.
Your complaint should be addressed to the manager, who will ensure that it is investigated thoroughly and as speedily as possible. Please note that the practice must ensure strict adherence to the rule of medical confidentiality. We cannot provide confidential information without appropriate authority if you are not the patient in question.
Comments And Suggestions
Our aim is to provide our patients with the best possible care within the resources available to us and to deal with any problems as quickly and efficiently as possible. Patients wishing to make constructive or critical comments on the services provided by the practice should speak or write to the manager.