Our aim is to provide our patients with the best possible care within the resources available to us and to deal with any problems as quickly and efficiently as possible. Patients will be treated with courtesy at all times and we will respect our patients' right to privacy and confidentiality. All new patients will be provided with a copy of our practice booklet and additional copies will be available in the waiting areas.
Patient's Rights To General Medical Services
AS A PATIENT YOU HAVE THE RIGHT TO:
- Be registered with a GP.
- Change doctor easily and quickly.
- Be offered a health check on joining the practice.
- Receive emergency care at any time through a GP.
- Receive health care on the basis of clinical need regardless of ability to pay.
- Be given a clear explanation of any treatment proposed, including any visits and any alternatives, before you decide whether you will agree to treatment.
- Have appropriate drugs and medicines prescribed.
- Be referred to a consultant acceptable to you when the GP thinks it is necessary and be referred for a second opinion if you and the GP agree this is desirable.
- Have access to your medical records, subject to any limitations in the law, and know that those working for the NHS are under a legal duty to keep the contents confidential.
- Choose whether or not to take part in medical research or medical student training.
- Be given detailed information about local family doctor services through your Health Board's local directory.
- Receive a copy of the practice booklet, setting out the services provided.
- Receive a full and prompt reply to any complaints about the services provided by the practice.
Help Us To Help You
As A Patient Of This Practice We Expect You To:
- Treat the doctors and practice staff with courtesy.
- Be punctual for appointments.
- Give the practice as much notice as possible if you are unable to keep your appointment.
- Make more than one appointment if more than one person needs to be seen.
- Be prepared to make further appointments if you have numerous or complicated problems.
- Be patient if appointment times are running late - please remember it may be you who needs extra time on another occasion.
- Ask for a home visit only if illness prevents you attending the surgery - children can usually be brought safely to the surgery.
- Contact the doctor out of surgery hours only in the case of an emergency which cannot wait until the next working day.
- Be prepared to see another doctor in the practice when your own doctor is unavailable.
- Plan ahead when ordering repeat prescriptions and order well in advance to prevent any failure of continuity.
- Carefully follow the treatment prescribed by your doctor.
- Turn your mobile telephone off before having your consultation with the doctor or nurse.
Finally, if you wish to make constructive comments, suggestions or criticisms, please ask to speak to the manager.